Cancellation & Refund Policy

You can reschedule any tour for free before your pickup time, and cancel for a refund (less a 5% payment-processing fee) when you give us 96 hours or more notice. Here's exactly how it works.

• 1. Cancel 96 hours (4 days) or more before pickup. You'll receive a refund, less the 5% payment-processing fee described below, back to your original payment method.
• 2. Inside 96 hours. Cancellations made less than 96 hours before your scheduled pickup, and any missed pickups, are non-refundable, as your vehicle and guide are already committed to your booking.
• 3. Free rescheduling. You can move your tour to another date at no charge, subject to availability, provided you let us know before your original pickup time.
• 4. Tours we cancel. If we cancel a departure — for example due to severe weather or other circumstances beyond our control — you'll receive a refund, less the same 5% payment-processing fee.
• 5. 5% payment-processing fee. A 5% fee is deducted from all refunds. This covers the non-refundable charge our payment gateway applies to the original transaction, and it applies to every cancellation or refund.
• 6. Processing time. Approved refunds are returned to your original payment method within 7–10 business days.

This policy forms part of our Terms & Conditions. See also our Privacy Policy or head back to the homepage.